SEEKERS SOCIETY STUDIO RETURNS POLICY

In this Returns Policy, the expressions "we", "us" and "our" are a reference to Seekers Society Studio Pty Ltd, its directors, shareholders, officers, employees and agents.

You may only return your items to us for the following reason:

• if the item is faulty, in accordance with your rights under the Australian Consumer Law. Depending on the fault we may either repair the item, replace it, or provide a refund.
• We do not offer exchanges, refunds or returns on pierced earring style products.

How to return your items

Items may only be returned if they are faulty in accordance with the Australian Consumer law and within 14 days of the date of purchase or delivery. Items may only be returned with a valid proof of purchase (online order confirmation and receipt) and must be unworn and accompanied by the original packaging.  We do not offer exchanges on pierced earring styles.  Exchanges can be made with other in-stock items or a credit note of the same value (less postage if applicable).

Should you wish to return and exchange an item please follow these steps:

Contact us via admin@seekerssocietystudio.com within 14 days of the date of purchase.

Return your item/s in original packaging. Please include the tracking number & contact me before sending anything back.

Please ensure your item/s are securely packaged as Seekers Society Studio does not accept responsibility for items damaged in transit.

Items purchased online

Items purchased online may be returned by lodging a return via post only in the event that they are faulty in our sole discretion and in terms of the Australian Consumer Law. Please email us to initiate a return. You will need to provide your order number, contact details and reason for return.

If you return your items via shipping or post:

• all shipping return charges must be pre-paid. We do not accept C.O.D (cash on delivery) deliveries
• you are responsible for any loss or damage to the item until it is delivered to us, and we highly recommend returned items are insured during delivery (such as Australia Post 'Extra Cover') to safeguard against loss you must include a copy of your shipping confirmation email or order confirmation email in the package and ship the return package to PO BOX 631 LANE COVE, NSW, 1595, Australia.
• we will not refund or reimburse any costs incurred by you to return the items to us, including any shipping or insurance charges.

How we assess and process returns

All returns are subject to inspection and assessment by our Servicing and Quality Assurance team. Returns and refunds will be made only subject to any applicable Consumer Law and our General Terms and Conditions of Purchase.

Any refund, repair or replacement (if and as applicable) will be made to you within a reasonable amount of time and at our sole discretion.

We refund you the same way that you initially paid for your purchase. Refunds will only be made to the debit/credit card or finance account used for the original purchase. You hereby indemnify us from all loss, damages in terms of this Policy.

Change of Mind Policy

You cannot change any products if you change your mind.

 Thank you for shopping with us.